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A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.
Sending emails — rather than letters — is cheaper, faster and more convenient for our patients.
Listening to the "voice of the customer" is the key to getting results.
A Food and Nutrition Services team boosts its People Pulse speak-up scores by creating an environment where workers feel free to voice their opinions and ideas — and can expect action to be taken on their input.
Improved workflow and coordination help a short-staffed telemetry team reduce overtime and schedule an RN to cover them while on break, boosting staff morale.
This outpatient pharmacy team saved more than $1 million in five months by increasing bulk purchasing and ordering just the right amount—no more, no less—of high-cost medications for members.
Primary care team used the entire staff for a sign-up promotion, they posted signs to encourage registration, and spoke with patients about the benefits of KP.org.
Pediatrics team suggested kid-friendly food like peanut butter and jelly sandwiches, and created restaurant style menus with imagery of zoo animals.
Wait times for patients plummeted when this radiology made a small change with a big impact.
Parent satisfaction scores went up with this NICU team used a checklist to teach new parents about their baby and created a script for nurses that didn't feel rehearsed.
This team's ability to get results back to doctors quickly improved when it tweaked workflows and schedules.
Adhering to important guidelines to keep patients safe and healthy after surgery was high after this team educated staff and coordinated with pharmacists and other teams to ensure compliance.
This Transport team got patients discharged or to their next destination quicker when they began keeping gurneys where they were needed, cleaned and ready for the next patient.