All new parents have something to learn when it's time to take their baby home from the hospital. That's why the NICU unit in Panorama City upped its game with a survey and tip sheet they give to all new parents. The survey measures a parent's knowledge of important topics such as car seats to SIDS and . The proportion of parents who said nurses explained the instructions to them in a way they could follow jumped from 87.5 percent to 100 percent.
Here's What Worked
- Using a checklist of important topics as a teaching tool for new parents at discharge with their new baby
- Speaking with them at a time when they are most likely to understand and take in the information
- Creating a script for nurses that doesn't feel rehearsed or fake
What can your team do to improve your communication with patients?