LMP Focus Areas

Service

Great care, any time, anywhere: Health care is changing to meet consumers’ high expectations. And high-performing unit-based teams, led by frontline workers, managers and physicians across Kaiser Permanente, are finding new ways to make sure every patient and member's experience is convenient, easy, personal and respectful. See how they are doing it.

We all have the ability to make the difference by remembering why we are here and putting the patient first.
Kris Gardner Medical assistant, SEIU-UHW
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