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10 Essential Tips for Improving Member Experience

Format: 
PDF

Size: 
8.5" x 11"

Intended audience: 
Frontline employees, managers and physicians, and UBT consultants.

Best used:
Help guide your team to making new members' experiences great ones; post on bulletin boards and discuss in team meetings as a starting point for team discussions and brainstorming. 

Related story:
See how a team put these tips to use.

 

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