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A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.
After making outreach calls to new members before their first appointments, this team saw their service scores soar.
Primary care team used the entire staff for a sign-up promotion, they posted signs to encourage registration, and spoke with patients about the benefits of KP.org.
This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.