Team-Tested Practices

Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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Volunteer

A welcoming environment can be helpful to new patients.

Spread the Love and Build Their Loyalty

It's good practice to let new members know you appreciate them, and that was the purpose behind the "Love at First Visit" campaign in Colorado. New member accounts were flagged in KP HealthConnect, but staffers also placed a yellow sticker on a new patient's card during visits to ID them more readily. The UBT held training for staff and physicians, helped new members with directions at the facility, called about first appointments, and created refrigerator magnets with important phone numbers. First visit satisfaction scores went from 57 to 67 percent.

Here's What Worked

  • Creating ID system for new members, such as highly visible yellow stickers on member cards
  • Training staff and doctors about the importance of new members and how to make them feel welcome
  • Making outreach calls for the new member's first appointment

What can your team do to welcome new members to KP? 

 

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