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A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.
This team increased kp.org sign-ups by involving everyone in promotion efforts and hosting enrollment fairs.
Sending emails — rather than letters — is cheaper, faster and more convenient for our patients.
A patient-centered approach to delivering supplies gets the job done.
Wait time for lab results fell by 56% after team members adjusted their workflow and schedules.
Listening to the "voice of the customer" is the key to getting results.
This team ensured accuracy in scanned documents by educating team mates and openly learning from mistakes.
By using secondary tubing , which can be just as safe as primary tubing for many IV uses, this team saved a bunch of money.
After making outreach calls to new members before their first appointments, this team saw their service scores soar.
Patients did a better job of showing up for appointments when members of this Radiology team simply called to remind them.
A little bit of extra coordination to cut down on missing order yielded a lot of savings for this team.
By finding ways to ensure forms are filled out thoroughly and correctly, this team helped members get and pay for needed care and increased their own efficiency.
Primary care team used the entire staff for a sign-up promotion, they posted signs to encourage registration, and spoke with patients about the benefits of KP.org.