Team-Tested Practices

Help Video

How to Find UBT Basics on the LMP Website

Learn how to use the LMP website:

LMP Website Overview

Learn how to use the LMP website:

How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

Learn how to use the LMP website:

How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

Learn how to use the LMP website:

How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

Learn how to use the LMP website:

How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

Learn how to use the LMP website:

hospital workers smiling

It's all in the cards for this urgent care team. All in the prompt cards, that is: a friendly reminder to collect demographic information from patients. 

Speaking the Same Language Improves Care and Understanding

Medical treatment is more effective when caregivers know their patients’ race, ethnicity, and primary language because it helps staff to identify and address health risks and needs. In the fast-paced Urgent Care department in Reston, Virginia, team members sometimes were unable to collect information because patients did not consistently complete and return demographic questionnaires during their visit. Results improved after they began using a prompt card as a reminder to ask patients about their backgrounds. Good-natured competition between workers also kept everyone engaged in collection efforts. Now demographic questions are part of the workflow, and the team captures the language preference of 98% of patients compared to 2% of patients in 2018. Even better, the practice has spread to the Caton Hill Advanced Urgent Care team in Virginia where new hires are trained to verify and document patient demographic data in medical records.

What can your team do to standardize collection of demographic information and make it part of the workflow?

Here's What Worked

  • Asking members about their race, ethnicity, and preferred language helps caregivers identify and address health risks and provide culturally competent care
  • Using a prompt card at the start to remind team members to ask patients for their demographic information
  • Holding friendly competitions to keep team members engaged
18 people found this helpful. Was it helpful to you? YesNo