Team-Tested Practices

Help Video

How to Find UBT Basics on the LMP Website

Learn how to use the LMP website:

LMP Website Overview

Learn how to use the LMP website:

How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

Learn how to use the LMP website:

How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

Learn how to use the LMP website:

How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

Learn how to use the LMP website:

How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

Learn how to use the LMP website:

Sleep apnea monitor

The Falls Church Sleep Medicine team used small tests of change to increase member satisfaction, and enhance service, access, and affordability.

Bubble Wrap Delivers Better Night’s Sleep

The sleep lab in Falls Church, Virginia, draws patients from miles around. To save patients a trip, staff arranged for members to pick up and drop off sleep therapy equipment at their nearest medical office building. But patients sometimes were slow to pick up supplies, which caused storage problems. At other times, supplies were incorrect, late or missing — frustrating patients and staff. After completing a Plan-Do-Study-Act project, the team bought bubble wrap envelopes and began mailing equipment and supplies to patients. Staff also centralized supply distribution and purchased technology to track deliveries. Now patients are happier — and sleeping better at night. 

Here's What Worked

  • Mailing sleep therapy equipment directly to patients instead of leaving packages for them to pick up at their nearest medical office building
  • Centralizing supply distribution and eliminating the use of in-house couriers for greater efficiency
  • Purchasing software that enables tracking of deliveries for improved cost savings

​What can your team do to put the patients' needs at the center when you try to improve performance?


Read the Full Story
24 people found this helpful. Was it helpful to you? YesNo