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Share Your Schedules
Center shared scheduling data with other departments, respected their processes, and got everyone on the same page.
- Coordinating schedules prevents patients from getting turned away.
- Sharing scheduling data between departments improves patient care
Mistakes Cost Money
Admitting team increased training to ensure accuracy of data, created a reference tool for self-review, and conducted self-audits to catch mistakes.
- Hospitals need to file correct Medicare forms for proper reimbursement.
- Training and teamwork can improve the accuracy of Medicare forms
Personalize The Need for Screening
After identifying eligible members for colorectal screening, the team developed a personalized story for each patient, and created a follow-up process to contact them.
- Early detection is paramount to successful cancer treatment.
- Bringing the message to a personal level helps patients to understand
This Test Saves Lives
The internal medicine unit emphasized the value of taking the colorectal screening test, and identified at-risk patients whenever they come into the office.
- Ensuring the patients take the test and return it is critical to early screening.
- Labeling the test as life-saving can increase patient compliance
Print Less, Save More
Printing the short version of reports can provide greater service to patients.
- Shorter reports distill information down to the need-to-know.
- One-page summaries are better than multi-page reports for staff satisfaction
Raising the (Morale) Bar
When a team is not getting along, the only real option is to talk it out.
- Negativity and distrust will tear a team apart.
- Getting the entire staff communicating can break down barriers
Your Team Can Shorten Wait Times
It takes a team to speed up the line and keep the customer happy.
- Long waits and long pharmacy lines reduce morale for both customers and employees.
- Getting the entire staff involved to improve customer service
Clean Floors and Save Money
An efficient floor-cleaning machine improves the workplace and saves money.
- Clean floors make the workplace safer, healthier and improve efficiency.
- Using a newer floor-cleaning machine reduced injury risk and consumed less water
Scheduling Helps Cut Med Waste
Stacking your appointment schedule can help offset cancer medication costs.
- A same-day schedule for patients who use the same IV drug can reduce waste.
- Scheduling cancer patients on the same day brought costs down
Listen to Patient Concerns
Communicating with your patients is critical to good care and “care cards” can help.
- Open communication between patients and staff improves service.
- Providing an outlet for patients to speak up raises HCAHPS scores
Standard Needles Save Money
A standard needle is just as effective as a butterfly needle and costs less.
- Reduce costs and maintain quality of care with standard needles.
- Using standard needles will save your lab money
Make Collections Easier for Everyone
Team increased its percentage of collecting co-pays through training and awareness.
- Positively affect the bottom-line performance of your team from revenue to payroll.
- Learning how to ask patients for money