Getting screened for cancer—breast, cervical, colorectal—is one way that patients can take charge. Encouraging them to get these tests is often the motivation they need, so the Redwood City Ophthalmology UBT took that idea and ran with it. Through education and engagement, the team set out to reach 100 percent of their members. Their hope was to get 94 percent positive response rate. Of the 75 percent of members they engaged, 96 percent said they would get screened for these cancers.
What Got Results
- Reporting weekly on staff engagement with patients
- Training and peer-to-peer coaching of staff
- Educating physicians on awareness