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A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.
Medical center operators find ways to manage the stress of answering tens of thousands of phone calls per month.
Once they tracked and documented wasted paper, toner and IT time, members of this patient registration team made the case for new printers and saved a ton of money.
The proportion of newborns getting at least 60 minutes of skin-to-skin contact with their moms soared after this labor and delivery team communicated with staff about the importance of this practice.
Parent satisfaction scores went up with this NICU team used a checklist to teach new parents about their baby and created a script for nurses that didn't feel rehearsed.
This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.
These team saved thousands of dollars when it took gradual steps to centralize mail processing for whole region. negotiated lower rates for vendor services.
Collecting money owed from third parties skyrocketed when this finance team trained up staff and used the electronic tools at their fingertips.
After it rejiggered its workflows, this lab team cut wait times dramatically.
Service scores soared after this lab team began a "one-on-one" style of service with technicians handling patients from check-in to blood draw.
Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.
This team's ability to get results back to doctors quickly improved when it tweaked workflows and schedules.
This internal medicine team reduced wait times for patients after it started huddling twice daily and shifted schedules where necessary.