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A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.
When this mother/baby unit instituted a regular nap time, moms got more rest and the success for breastfeeding increased.
The maternity team's laser-focus on pain management helps it keep service scores high. standardized pain medication schedules, communicated when next meds were scheduled, and reinforced the "no-pass" policy.
The pharmacy posted laminated cards of commonly used drugs, they made deliveries 15 minutes early, and color-coded bins of new meds to distinguish from discontinued meds.
The histology team clarified their log sheets, discussed their goals and set deadlines, and double-checked the logs to ensure quality.
Lab identified the process, created a process map with highlighted photos and standardized tasks, and placed laminated copies around the lab.
Food services included Mrs. Dash seasoning packets with meals, wrote scripts to explain the idea, and informed patients about diet options.
More patients pledged to get screeings after members of this team began a strategic outreach campaign.
Center shared scheduling data with other departments, respected their processes, and got everyone on the same page.
Admitting team increased training to ensure accuracy of data, created a reference tool for self-review, and conducted self-audits to catch mistakes.
After identifying eligible members for colorectal screening, the team developed a personalized story for each patient, and created a follow-up process to contact them.
The internal medicine unit emphasized the value of taking the colorectal screening test, and identified at-risk patients whenever they come into the office.
Printing the short version of reports can provide greater service to patients.