Taking asthma medication is important, especially for the younger patients as it helps to reduce flare-ups and emergency room visits. A team in Colorado noticed a number of their patients weren’t refilling their medications—patients often stop when they feel better—and children have the lowest refill rates for inhaled corticosteroids. So they chose five patients each week, ages five to 17, who hadn’t refilled their prescriptions in more than a year. The team contacted 1,100 members and were able to increase the refill rate of inhaled corticosteroids for this group from 43 percent to 60 percent.
What Got Results
- Identifying asthmatic patients, who haven’t processed refills
- Contacting in groups of five each week until every patient has been reached
- Communicating the benefits of inhaled corticosteroids