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A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.
The team began to properly charge members for orthotic supplies and increased revenue.
A Vision Essentials Optical Center team figured out ways to reduce the prescription glasses redo rate.
Copay collection went up after this Admitting team learned about resources available to member who have trouble paying their bills.
Phlebotomists saved money after seeing that standard needles can be just as effective as a butterfly needles and costs less.
Morale among courier drivers improved when they started collaborating effectively to come up with more efficient routes.
Team increased percentage of anesthesia cases on days physicians are scheduled and saved $113,000 in 10 months.
Positive patient responses for staff communications increased 17 percent for the department in three months.
On-time distribution of pathology slides increased 26 percent in two years, and People Pulse Work Unit Index score improved 30 percent.
Errors drop significantly as team improved its process and culture.
After four months of rapid improvements, emergency room stay decreased from 162 minutes to the team’s target of 90 minutes.
Dedicated employee shrinks surgery wait list backlog by 70 percent, clearing the way to fit emergency patients into the schedule.
Pharmacy team fills 89 percent of prescriptions in 15 minutes, and improves patient satisfaction scores 5.7 percent in one year.