A team divided on itself cannot stand. And when morale hits rock bottom, there is nowhere to go but up. That’s where talking it out comes in. A team in San Rafael, California, did just that. With the help of the regional LMP and UBT consultants, the team engaged in a series of interest-based problem-solving exercises. They addressed communication, trust, honesty and transparency, and worked to reduce negativity. They also introduced 8 a.m. daily huddles to improve the flow of information. Slowly participation increased and the team achieved a Level 5 on the Path to Performance.
Here's What Worked
- Reaching out to LMP and UBT consultants for help
- Opening the lines of communication, including daily huddles
- Working the problem
What can your team do to improve communication? What else could your team do to create a psychologically safe environment?
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