Members of the East Denver’s Laboratory team analyzed data to identify departments that were sending patients and specimens without lab orders. They used a light-hearted, engaging law enforcement theme to educate the “culprits.” The results were impressive: OB/Gyn went from an average of nearly one missed order a day to less than one every two days and Pediatrics went from 16 occurrences to a single one in a comparable time period.
Here's What Worked
- Identifying departments that send patients and specimens without orders
- Using a playful law enforcement theme to educate the “violators”
- Monitoring data and recognizing departments that are improving
What can your team do to approach a serious issue in a more playful way? What else could your team do to help "violators" change without blame?
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