Paying in cash is convenient but the business office at the Stockton Medical Center wasn’t able to accept cash co-payments for inpatient service. Realizing this was a missed opportunity, they created payment options for both cash and credit cards. They added a lock box, trained staff on how to handle cash, and let other teams know the office was accepting cash payments. The goal of collecting $5,000 in payments was exceeded when they ended up collecting $21,470 by the end of the nine-month test.
What Got Results
- Training staff on how to handle cash, and tracking payments
- Getting a lock box to safely store cash payments, and reviewing data at monthly meetings
- Letting other teams know that cash payments are possible