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A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.
Wait time for lab results fell by 56% after team members adjusted their workflow and schedules.
Patients did a better job of showing up for appointments when members of this Radiology team simply called to remind them.
A little bit of extra coordination to cut down on missing order yielded a lot of savings for this team.
After it rejiggered its workflows, this lab team cut wait times dramatically.
Service scores soared after this lab team began a "one-on-one" style of service with technicians handling patients from check-in to blood draw.
Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.
This team's ability to get results back to doctors quickly improved when it tweaked workflows and schedules.
Lab identified the process, created a process map with highlighted photos and standardized tasks, and placed laminated copies around the lab.
The internal medicine unit emphasized the value of taking the colorectal screening test, and identified at-risk patients whenever they come into the office.
A standard needle is just as effective as a butterfly needle and costs less.
Team uses facts and fun to educate departments about workflow missteps .
Phlebotomists saved money after seeing that standard needles can be just as effective as a butterfly needles and costs less.