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A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.
Listening to the "voice of the customer" is the key to getting results.
Improved workflow and coordination help a short-staffed telemetry team reduce overtime and schedule an RN to cover them while on break, boosting staff morale.
Pediatrics team suggested kid-friendly food like peanut butter and jelly sandwiches, and created restaurant style menus with imagery of zoo animals.
Adhering to important guidelines to keep patients safe and healthy after surgery was high after this team educated staff and coordinated with pharmacists and other teams to ensure compliance.
This Transport team got patients discharged or to their next destination quicker when they began keeping gurneys where they were needed, cleaned and ready for the next patient.
The pediatrics team increased hand-washing rates after it put up posters of cute kids as hand-washing reminders and made other common-sense improvements.
By tightening up processes and communication, this telemetry team improved the way it monitors patients.
The nutrition team improved communication to better identify and treat malnourished patients.
Service scores shot up when this oncology team paired a nurse with a buddy to help with patient response.
When this mother/baby unit instituted a regular nap time, moms got more rest and the success for breastfeeding increased.
The maternity team's laser-focus on pain management helps it keep service scores high. standardized pain medication schedules, communicated when next meds were scheduled, and reinforced the "no-pass" policy.
Food services included Mrs. Dash seasoning packets with meals, wrote scripts to explain the idea, and informed patients about diet options.