Medicare forms are essential to your bottom line. If these are not filled out correctly, you’ll leave money on the table. The admitting team at Redwood City Medical Center was hitting about 80 percent accuracy with the Medicare Secondary Payer Questionnaire (MSPQ), the form that provides information for Medicare fee-for-service patients. The team increased its training, conducted self-audits and worked with regional experts to raise their proficiency. They raised their accuracy rate to 98 percent in four months, eclipsing the regional target of 95 percent.
Here's What Worked
- Increasing training and teamwork to ensure accuracy of the data
- Working with regional subject-matter experts, and creatng a reference tool for self-review
- Conducting daily department-wide and self-audits to catch mistakes
What can your team do to build quality control into your workflow?