Path To Performance

Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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Unit-Based Team Overview

Team members huddle

Members of the Physical Therapy UBT at the Largo Medical Center (Mid-Atlantic States) came together to revamp their physical therapy gym to reduce missed and cancelled appointments. 

A unit-based team is a group of frontline employees, managers, physicians and dentists whose work brings them together naturally and who collaborate with one another to improve member and patient care. They are accountable for the performance of their unit and determine the methods and metrics of their performance improvement projects. Those projects line up with the region’s business strategy and with one or more of the points of the Value Compass: best quality, best service, most affordable and best place to work. Team members should always keep their efforts focused on what is best for the patient and the member. 

Unit-based teams exist in every department where there is at least one worker who’s represented by the Alliance of Health Care Unions or the Coalition of Kaiser Permanente Unions. 

What do UBTs work on?

UBTs work on improvement projects related to the four points of the Value Compass: quality, service, affordability and best place to work. They are always geared to creating a topnotch experience for Kaiser Permanente members and patients. Many projects focus on affordability, workplace safety and service. Other areas that teams are working on include prevention and disease management, patient safety and healthy workforce, among others.

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