Learning Portal

Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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Interest-Based Conversations and Reaching Consensus (classroom, virtual)

Course description

This training is designed to teach participants effective day-to-day decision-making and problem-solving skills using interest-based language and behaviors to understand another person’s point of view and come to a resolution together.

Path to Performance

Levels 1, 2 


4 hours (classroom, virtual)

Learning outcomes

  • Understand the formal process of Consensus Decision Making (CDM) and Interest-Based Conversations.
  • Learn to apply collaborative communication skills during the CDM and Interest-based Problem Solving (IBPS) processes in everyday work.
  • Identify and use Interest-based Conversation language and behaviors in everyday conversations.
  • Understand how to move through a discussion using Interest-based Conversation methods effectively.
  • Demonstrate the ability to reach a consensus by solving problems using interest-based language techniques.

Who should attend

Anyone seeking foundational knowledge of effective communication through Interest-based Problem Solving and Consensus Decision Making. These methods are foundational for working in a Labor Partnership Management environment. 

Course requirements

Labor Management Partnership Orientation (LMPO)

Tools - Color Get the Tools

Starting from a place of interests rather than positions can feel like an unfamiliar way to solve problems. Use these tools to augment the training and become proficient in this process. 


Enrollment information

In-person or virtual
For in-person classroom or virtual training, contact your regional training leaders for more information.


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