Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
To boost attendance, this Northern California remote telephone service team launched a montly raffle rewarding perfect attendance.
Creative Raffle Strategy Drives Attendance Improvement
Mondays at the North Valley Mental Health call center were especially challenging, with unexcused callouts adding strain to an already busy day. During monthly huddles, the remote unit-based team gathered input from each member, streamlined workflows, and focused on reducing wait times and improving patient engagement. To boost attendance, they launched a monthly raffle rewarding perfect attendance, along with a chance at a gift card drawing each quarter. The effort improved attendance, strengthened communication, enhanced morale, and eased staffing pressure during peak call periods.
Here's What Worked
- Engaging remote staff through consistent check-ins and huddles
- Creating a Free to Speak culture where all members can share ideas and raise concerns
- Asking team members how they want to be recognized and rewarded
- Connecting attendance to performance improvement and team morale
What can your team do to increase team engagement and improve attendance?
the average annual number of sick days per FTE, below the targeted goal of 20.5 days
Act Now — Tools to Help Your Team
Need an Idea? Borrow One!
- Partnership Propels Staffing Turnaround Fewer contract workers, higher satisfaction scores.
- Interest-Based Conversations and Reaching Consensus Learn day-to-day decision making and problem solving skills
- Pharmacy Collaboration Saves Big and Improves Patient Care KP pharmacies reduce waste while ensuring patients get the medications they need without unnecessary delays.