When I think about speaking up for safety, I think about those first few weeks after the outbreak of COVID-19. There were so many unknowns, and we had to be flexible and nimble. We had one waiting room area in our medical office building and everyone was in there – people of all ages, with COVID and other ailments. Parents came in with their newborn babies. I saw those babies and I did not want them in there with patients who might have COVID. So, I spoke up. I talked to my manager Annie Gibson-Erving. And she listened. Together, we found a meeting room that we could use as a waiting area just for the babies. That would never have happened if we did not have a speak-up culture. We need to build that culture, day by day, over time, so that when a crisis hits, we can all work together for the good of our patients.
Kizmet Knox, Total Health and Workplace Safety lead, UFCW Local 1996 (Georgia)