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Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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Humans of Partnership: Mariela Garcia-Gooch

portrait of a woman, sitting next to a jar of candy and an orchid plant

I’ve been with Kaiser Permanente for 21 years. I’ve been raised in the Partnership environment. For a new manager, it can be a little bit challenging. One of the best ways to succeed is to establish a relationship with your staff. Get to know them and hear their ideas. You can identify the needs of your department and work toward solutions together. You need support from your leadership and your team. When you have that, you to know you’re doing the right thing.

Mariela Garcia-Gooch, manager, Revenue Cycle, Santa Clara Medical Center (Northern California)