Issue resolution/corrective action is one of the foundation blocks for success of the partnership. The course explores how issues are discovered and together labor and management determine root cause, working with the employee. Also covered is how creative problem solving is used in the workplace to resolve team issues to individual performance in a non-punitive manner.
Path to Performance
Who should attend
Job categories include stewards, union representatives, managers and human resources consultants
Belong to a union in the Alliance of Health Care Unions or the Coalition of Kaiser Permanente Unions, or work with an Alliance- or Coalition-represented employee