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Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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Matters of the heart: Personal health, great service
2/4/2026
      Read in browser                            Print LMP Insider     

Address Member Concerns
with “A – Heart”

orange graphic of A Heart
Use this service recovery guide to resolve member concerns.
 
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Great Service Matters — Even on Busy Days

These 3 tools make it easy for your team to shine.
 
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Icebreaker: Is Your Heart Healthy?

Use this icebreaker to tackle a serious topic.
 
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