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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Deashimikia Williams is a customer service representative, union co-lead and OPEIU Local 2 member at MSCC-Fulton.
'One and Done'—It's the Super UBT
A team crosses regional lines to better serve KP members.
March 24, 2015