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Mailing supplies directly to patients turned out to be efficient and popular.

Patients got their supplies faster and easier once this team improved its workflow.

From left, union co-lead Alicia Rendon, former co-lead Amber Cabrera, manager Darren Smith and team sponsor Trissy Bastin.

Beyond Retail: Optician Saves Member’s Sight

New workflow helps save a patient's eyesight.

August 7, 2012