Team-Tested Practices

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How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

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How to Find the Tools on the LMP Website

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Choosing to Work Positively

The San Rafael Medical Center operator services UBT reduced stress by practicing kindness and gratitude. This Level 5 UBT answers up to 27,000 calls a month. Due to the volume and nature of the calls, team members frequently experience high levels of stress and anxiety. After meeting with Employee Assistance Program, the UBT adopted two mindfulness practices: a Gratitude Jar and a Gratitude Tree. Despite initial skepticism, the effort helped boost team morale and reduce stress.

Here's What Worked

  • Placing a Gratitude Jar in the entrance of the department (a prominent position)
  • “Planting” a Gratitude Tree on a wall
  • Buying playful fruit-shaped sticky notes to write their gratitude messages and post on the tree 

What can your team do to measure and reduce stress? 

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