This eye care unit-based team in Redwood City takes full advantage of Kaiser Permanente’s “under one roof” care system and HealthConnect to help patients get the cancer screenings they need. As Dr. Anthony Liu says, many patients only come to eye appointments and may not visit a primary care clinic. Dee Dee Crick, a vision service assistant, is the self-proclaimed “prompt police.” She coaches her teammates on how to use the prompts in the electronic health record to book cancer screening for patients.
Here's What Worked
- Designating and training a HealthConnect super-user on the team
- Coaching and mentoring all team members on using the prompts in HealthConnect to urge patients to agree to sceenings and book appointments
- Tracking how often staff members remind patients to get screenings
What can your team do to ensure that members and patients get their necessary screenings? What else could your team do to coach and mentor HeatlthConnect super-users?