Team-Tested Practices
Yellow patient questionnaire and hand on a computer mouse

A simple questionnaire helped this team cut patient wait times.

Questionnaire Shaves Wait Times for Gastrointestinal Patients

With a goal to reduce patient wait times after gastrointestinal procedure to discharge from 23 minutes to 13 minutes, this unit-based team created a questionnaire and trained staff on the new process. Members asked the receptionists to hand the form to GI procedure patients at check-in. They decreased the RN time to review the entire document in detail and focus on patients' specific questions. Patients were also given a choice between RN discharge or MD discharge. Wait time fell to five minutes.

What Got Results

  • Creating a questionnaire and training staff on the new process.
  • Partnering with the business office supervisor and asking the receptionists to hand the form to all GI procedure patients at check-in.
  • Decreasing/minimizing the RN time to review the entire document in detail and focus on patients' specific questions.
  • Giving patients a choice between RN discharge or MD discharge.
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