This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
Post on bulletin boards in break rooms and other staff areas—how can your UBT emulate this OB/Gyn team and reduce patient wait times?
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster highlights a business services team that discovered a glitch, corrected it, and brought in $10 million in Medicare reimbursements. Post on bulletin boards, in break rooms and other staff areas.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians, and UBT consultants
Best used:
Post these 10 tips on successful huddles on bulletin boards and discuss in team meetings; use this tipsheet as a starting point for team discussions and brainstorming.
Related stories/videos:
See how teams have put these tips to use.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians, and UBT consultants
Best used:
Show the "Huddle Power" video and pass out this guide at UBT meetings and trainings to inspire your team to use daily huddles as one way to improve performance.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians, and UBT consultants
Best used:
Use these tips from UBTs that have reduced patient injuries as a starting point for team discussions and brainstorming. Post on bulletin boards and discuss in team meetings.
Format:
PPT
Size:
1 Slide
Intended audience:
LMP staff, UBT consultants, improvement advisers
Best used:
This PowerPoint slide highlights a pharmacy that reduced waste and improved service. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.
Format:
PPT
Size:
1 Slide
Intended audience:
Frontline employees, managers and physicians; LMP staff, UBT consultants, and improvement advisers
Best used:
This poster features a Northern California team that improved communication and its ability to diagnose malnutrition. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
Gain inspiration from this Northern California team that improved communication and its ability to diagnose malnutrition.
Format:
PPT
Size:
1 Slide
Intended audience:
LMP staff, UBT consultants, improvement advisers
Best used:
This poster features a Fontana UBT in which 95 percent of members have taken KP's health assessment. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster with the KP Service Credo, showing the patient/member at the center being cared for by a team of KP workers, reminds us that when we provide superior service, we make lives better. Post on bulletin boards, in break rooms and other staff areas.
