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Help Video

How to Find UBT Basics on the LMP Website

Learn how to use the LMP website:

LMP Website Overview

Learn how to use the LMP website:

How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

Learn how to use the LMP website:

TOOLS

Ten Safety Practices for Supply Teams

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Materials management and supply teams

Best used:
One-page tipsheet with 10 safety principles for materials management and supply teams. Use to share successful workplace safety practices with similar teams.

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TOOLS

10 Essential Tips to Improve Outpatient Service

Format:
PDF

Size:
8.5" x 11"

Intended audience: 
Frontline employees, managers and physicians, and UBT consultants 

Best used: 
Post on bulletin boards and discuss in team meetings; use this tipsheet as a starting point for team discussions and brainstorming on improving outpatient service.

 

 

  

 

 

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"Not My Father's Union" Video Users' Guide

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Union employees, union members, external audiences

Best used:
This video users' guide suggests ways in which "Not My Father's Union" can be used to show audiences inside and outside of KP how unions members are helping KP succeed. Use at LMP and UBT trainings, UBT meetings, union conferences, and new employee trainings.

View video: "Not My Father's Union"

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Performance: A Union Issue?

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Union employees, union members, external audiences

Best used:
This poster describes why performance is a union issue. It’s human nature to want to contribute—and that means when people come to work, they naturally want to do a good job. Because workers care about performance, unions do, too. Post at LMP and UBT trainings, UBT meetings, union conferences, and new employee trainings.

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Telling Our Story

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees and teams

Best used:
This one-page tipsheet with seven short talking points describes KP's advantages as a health plan. Use to understand how Kaiser Permanente is different and better than other health plans, and to encourge non-members to consider joining KP.

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Poster: Health Is a Team Sport

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
Spread the word throughout your staff that the healthy choice is the easy choice. Get involved in workplace wellness.

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Poster: UBT Helps New Members Navigate KP

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster features a Mid-Atlantic States team that has found a way to help new members transition smoothly to KP. Post on bulletin boards in break rooms and other staff areas.

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All in a Day's Work: It All Adds Up

Format:
PDF (color or black and white)

Size:
7.25" x 7.25" (prints out on 8.5" x 11") 

Intended audience:
Anyone with a sense of humor

Best used:
Download and post the cartoon on bulletin boards, in your cubicle, attach it to emails. Have fun while spreading the word that unit-based teams help keep medical costs affordable.

 

 

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TOOLS

Business Literacy Training Glossary

Format:
PDF

Size: 
8.5" x 11"

Intended audience:
Unit-based team managers and union members

Best used:
Share these terms used in the study of Kaiser Permanente business operations with team members to inspire discussion of budgets and to help generate ideas to serve patients while saving money.

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