This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PDF
Size:
8.5" X 11"
Intended audience:
Frontline teams
Best used:
Share these simple techniques based on the A-HEART model with your team members to learn how to restore member or patient relationships if service breaks down.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This team's experience can inspire your team to greater performance with medical records entry.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Share these tips in team meetings and training to learn ways to boost patients' and members' trust and confidence in our caregivers, teams and organization.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster, highlighting a team that reduced errors by having two nurses check antibiotic orders, can be placed on bulletin boards, in break rooms and in other staff areas.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
Use this template to help you share stories of your team's successes and failures—and help tranform KP into the best place to receive and give care. Post on bulletin boards in break rooms and other staff areas.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used: A reminder that by sharing stories of your team’s successes and challenges, you are showing everyone the way to better health care for all, inspiring others to follow your lead. On bulletin boards in break rooms and other staff areas.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster features our Value Compass, which puts the member and patient at the center of everything we do, and is used as a guide for decision making and problem solving. Post on bulletin boards in break rooms and other staff areas. Users may also be interested in downloadable Value Compass art in several formats.
Format:
PDF and Word DOC
Size:
8.5" x 11"
Intended audience:
Sponsors
Best used:
These topic and discussion points for meeting basics can smooth the way for sponsors to build a relationship with their team members; includes a look at meeting basics, metrics, SMART goals, tools, training and performance improvement.
Format:
PDF and Word DOC
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Use this template to inspire your team to prepare department newsletter articles, storyboards for UBT fairs or presentations about projects. Includes distinct sections you'll need to get the story.
Format:
PDF (color and black and white) and DOC
Size:
16 pages, 8.5" x 11"
Intended audience:
UBT co-leads and team members
Best used:
This workbook, developed by LMP Communications for storytelling workshops, features simple steps to outline your story. Use it to spread best practices by unit-based teams through presentations, storyboards and newsletters. Download, print out and share with your teams.
