This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PDF
Size:
8.5” x 11”
Intended audience:
UBT co-leads, UBT consultants
Best used:
Use this poster to track what your team is working on. Display it prominently on bulletin boards, in break rooms and other staff areas so everyone knows where the team stands.
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
UBT co-leads, union members and fronline managers
Best used:
This poster features a Southern California surgery team that improved customer service by handing out more after-visit summaries to members. Post on bulletin boards, in break rooms and other staff areas.
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Frontline workers, managers and physicians
Best used:
Inspire your team with this piece that highlights the importance of colon cancer screening for patients.
Format:
PDF and Word DOC
Size:
8.5” x 11”
Intended audience:
Captains of turn teams
Best used:
Use this checklist when turning a patient to ensure the procedure is done safely and the chance of injury is minimized.
Format:
PDF and Word DOC
Size:
8.5" x 11"
Intended audience:
Safety observers.
Best used: This checklist can heighten awareness and use of safe patient-handling procedures. Used by San Diego's 2 North-South Medical-Surgical teams in conducting safety observations while the team turns or lifts a patient. (The PDF prints two copies of the checklist, so if, for example, you want 10 copies, print the document 5 times.)
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Union Coalition-represented employees
Best used:
Help your staff make a safer workplace through ergonomic upgrades, training and uncluttered space.
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Union-represented employees
Best used:
Share these efficiency tips with staff and receptionists to improve customer service and streamline the check-in process.
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
Frontline workers and managers
Best used:
Use this to encourage your surgery team colleagues to help make Kaiser Permanente more affordable and at the same time, preserve the environment. Post it on bulletin boards, in break rooms and other staff areas.
Format:
PDF (color or black and white)
Size:
6.5" x 6"
Intended audience:
Anyone with a sense of humor
Best used:
Share with colleagues on bulletin boards, in huddles and in your cubicle this lighthearted look at how the whole KP world revolves around our members and patients.
This eight-page summary of the 2010 National Agreement focuses on several key areas including:
You can also download the full 2010 National Agreement.
