TOOLS
Icebreaker: What City Am I?
Format:
PDF
Size:
8.5" x 11"
Intended audience:
UBT consultants, sponsors and co-leads
Best used:
Use this exercise to break the ice when opening meetings.
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
TOOLS
Performance Improvement Tools: A Glossary
Format:
PDF
Size:
8.5" x 11", 2 pages
Intended audience:
Sponsors and leaders of unit-based teams, as well as anyone involved with performance improvement projects.
Best used:
Use as a reference guide to help choose which performance improvement tool to use for your projects.
TOOLS
Word Scramble: Performance Improvement Savvy
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline workers, managers and physicians
Best used:
When you need to mix it up in a meeting, work on this word scramble to test your performance improvement savvy.
TOOLS
SuperScrubs: It All Adds Up!
Format:
PDF (color or black and white)
Size:
8.5" x 11"
Intended audience:
Anyone with a sense of humor
Best used:
Our comic superhero shows that our values all add up to our value.
2000 National Agreement
Story body part 1:
Our 2000 National Agreement created the joint LMP Trust Fund. It also created the Performance Sharing Program. It began with these prophetic words:
"This National Agreement was created through an extraordinary collaboration with the input of hundreds of Kaiser Permanente employees at every level. We created this document the way we will work in the future—jointly. The Agreement embodies our collective vision for Kaiser Permanente. The language of this National Agreement cannot begin to fully capture the energy and collective insights of the hundreds of people working long hours to establish this framework. But as work units apply these principles, we trust that their commitment and expertise will make our vision a reality."
TOOLS
Breakthrough Conversations
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team members, champions, consultants, union representatives, and management and labor leads working in partnership on a range of collaborative issues. This guide can help you escalate unresolved problems, build trust with colleagues, and improve your personal communications skills.
Best used:
Refer to this resource when you are preparing to give feedback and delve deeper into a difficult situation, or to prepare to respond to feedback or a request to discuss an issue.
TOOLS
Issue Resolution: Tips From a Union Leader
Format:
PDF (color or black and white)
Size:
8.5" x 11"
Intended audience:
Union members, stewards and leaders.
Best used:
Use this tip sheet to help you prepare for taking part in the issue resolution process.
TOOLS
Tough Conversations: Tips From a Partnership Facilitator
Format:
PDF (color or black and white)
Size:
8.5" x 11"
Intended audience:
Faciliators and others involved in leading the issue resolution process.
Best used:
Use these tips when you are having hard conversations during the issue resolution process.
TOOLS
Differences Between Grievances and Issue Resolution
Format:
PDF (color or black and white)
Size:
8.5" x 11"
Intended audience:
Any union and management leaders involved in solving workplace problems.
Best used:
Use this chart to decide whether a grievance or issue resolution would be the best method for solving a sticky situation.
TOOLS
Issue Resolution Step by Step
Format:
PDF (color or black and white)
Size:
Two pages, 8.5" x 11"
Intended audience:
UBT co-leads, consultants and sponsors, as well as facility-level leaders.
Best used:
This infographic is best used to understand the issue resolution process, step by step.
Pages
