TOOLS
UBT Developmental Support Plan
Format:
Doc
Size:
8.5" x 11"
Intended audience:
UBT co-leads
Best used:
Use this form when you need to evaluate the support given to you by a consultant or advisor.
UBT Sponsors
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
TOOLS
UBT Support Evaluation Form
Format:
DOC
Size:
2 pages, 8.5" x 11"
Intended audience:
Frontline managers; UBT sponsors and co-leads
Best used:
This form is designed to help determine the level of effectiveness that your sponsors are providing your team.
TOOLS
Sponsor and Leader Resource Guide
Format:
PDF
Size:
145 pages
Intended audience:
LMP leaders and unit-based team sponsors
Best used:
This guide is designed to help leaders and sponsors understand their roles in a partnership environment and provide them with tools for working with and supporting unit-based teams.
TOOLS
Evolving Leader Roles
Format:
PDF
Size:
8.5" x 11"
Intended audience:
UBT sponsors, co-leads and consultants
Best used:
Embrace your role in transforming KP and your UBT to higher performance.
TOOLS
Coaching Co-Leads on Using Metrics
Format:
PDF
Size:
8.5" x 11"
Intended audience:
UBT co-leads and sponsors
Best used:
Sponsors can help co-leads learn about measurements and metrics to gain and use data.
TOOLS
Tip Sheet: A-HEART Service Recovery
Format:
PDF
Size:
8.5" x 11"
Intended Audience:
Frontline managers, UBT sponsors and UBT co-leads
Best Used:
This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.
TOOLS
What to Do When a Team Is Stuck
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline managers, physicians and unit-based co-leads
Best used:
In meetings or as a handout to help teams move past process and get creative to solve problems.
TOOLS
Understanding Sponsorship Checklist
Format:
PDF
Size:
8.5" x 11"
Intended audience:
UBT co-leads
Best used:
As a checklist for a sponsor in getting started and understanding the role.
TOOLS
UBT Success Factors
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline managers; UBT sponsors and co-leads
Best used:
This table offers key tips and summarizes factors that are essential for successful UBTs.
TOOLS
Sponsor and Leader Behaviors: Traditional vs. Transformative
Format:
PDF
Size:
8.5" x 11"
Intended audience:
UBT sponsors and leaders
Best used:
This chart lays out for sponsors and leaders the difference between new, transformative mindsets that help create a team-based approach to member/patient care and traditional hierarchical thinking.
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