Frontline Workers

Help Video

How to Find UBT Basics on the LMP Website

Learn how to use the LMP website:

LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

Learn how to use the LMP website:

TOOLS

Powerpoint: Neonatal Unit's "3 C's" for Outstanding Service

Format:
PPT

Size:
1 Slide

Intended audience:
LMP staff, UBT consultants, improvement advisers

Best used:
This Powerpoint slide spotlights a Neonatal Intesive Care Unit that improved families' understanding and perception of their infant's pain management. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Related tools:

TOOLS

Powerpoint: Easing the Pain for Babies and Families

Format:
PPT

Size:
1 slide

Intended audience:
LMP staff, UBT consultants, improvement advisers

Best used:
This Powerpoint slide spotlights a Neonatal Intesive Care Unit that improved families' understanding and perception of their infant's pain management. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Related tools:

TOOLS

Poster: When KP Does Well, We All Do Well

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
F
rontline employees, managers, and physicians

Best used:
This poster reminds us that October is Open Enrollment time, and offers ways in which teams can help KP retain members and grow. Place on bulletin boards in break rooms and other staff area.

Related tools:

TOOLS

Poster: Neonatal Unit's Three C's for Outstanding Service

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster highlights a team that increased the percentage of patients who want to return to that facility to deliver their child. Use on bulletin boards, in break rooms and other staff areas.

Related tools:

TOOLS

Redwood City UBT Improves Phone Service

Format:
PowerPoint slide

Size:
8.5" x 11"

Intended audience:
Frontline teams, managers, sponsors, physicians

Best used:

This one-page slide shows how the Oncology unit-based team in Redwood City boosted its low phone scores. Save on to your computer to include in meetings or presentations as an example of UBT performance around telephone service.

Related tools:

TOOLS

Poster: Wait Times Irritating Members?

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and staff

Best used:
This poster, for use on bulletin boards in break rooms and other staff areas, features a surgery team that found a way to make waiting less painful.

Related tools:

TOOLS

UBT Fair Poster Template

Format:
Word document

Size:
8.5" x 11" 

Intended audience:
Frontline employees and stakeholders

Best used:
Use this fill-in-the blanks template to promote your UBT fair. Fill out template and download customized poster or flier to hand out at meetings or post on bulletin boards. Add details such as day, time and location and any special guests and activities planned for the fair. Post fliers in breakrooms, union halls and other places where frontline employees gather.

For more tools, please visit the How-To Guide: UBT Fair in a Box.

Related tools:

TOOLS

UBT Fair PPT Template for Team Presentations

Format:
PPT, 11 slides

Intended audience:
Frontline staff, managers, and physicians; regional and facility leadership.

Best used:
Unit-based teams can use this PowerPoint template to share their successful practices at a UBT fair or virtual gathering. This is an alternative to creating a storyboard. The template guides teams to insert key information (such as SMART goals, small tests of change, metrics, and learnings) onto each of the 11 slides for a quick and easy way to create a presentation for a UBT fair or similar event. 

For more tools, please visit the How-To Guide: UBT Fair in a Box.

Related tools:

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