Portraits of Partnership

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How to Find UBT Basics on the LMP Website

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LMP Website Overview

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Humans of Partnership:

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My supervisor asked me if I would do this surge planning assignment to help coordinate the regional labor pool. I said, ‘Of course, I’ll do anything I can to help.’ It’s a state of emergency. I feel it should be all hands on deck. I’m only one piece of this. It has been very time-consuming, but it’s very important. For example, we’re helping our pharmacies have enough curbside runners so members can get their medications in a timely manner. These are extraordinary circumstances. I’m happy to do what it takes.

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Humans of Partnership:

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I’m OK with the chaos and change of this situation — that’s the environment I thrive in. With all the changes that have come, we’re doing a great job. People are adjusting in the moment and really showing up for our patients. When you know that, you can’t be mad at anybody for a decision that’s made or a change that happens. Managing through the fear has been the biggest challenge. Some of our non-clinical staff rely on information from the media, and it’s confusing and has mixed messages. The best I can do is help alleviate the fear with the facts we receive from trusted sources in health care. I’m really proud of the way our staff have stepped up.

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Humans of Partnership:

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The fear of the unknown — where I’d be working, what I’d be doing — it was unsettling, and it came fast. Now, I am doing employee and member screening at the front door of the Capitol Hill Medical Center. It’s a daily struggle to put your game face on, but I know I’m not alone. If I can alleviate just one person’s fear or educate just one member about spread, I’ve done my job and helped someone. That’s what keeps me going. Despite everything that’s happening, I feel like I know almost every doctor and nurse in the building. I will be excited to return back to my team again, but until then I know I’m not alone and we’re all working as a family.

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Humans of Partnership:

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Four of us grievance representatives are working at the curbside pharmacy and COVID-19 testing pilot site outside the Corona Medical Offices in Riverside. This service is by appointment only, for high-risk patients who need to pick up a prescription or be tested for COVID-19, or both. Many of them are visibly sick — and they don’t have masks or gloves or anything — and they start coughing. Some are angry. But they’re all anxious, and they’re scared. If you can stay calm and controlled, they respond to that. It’s a good feeling when you see them ease up. At that point you just get them the help they need.

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Humans of Partnership:

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It is an honor to have the knowledge and expertise to help a patient struggling to breathe by placing a breathing tube. It is an honor to stand next to some of the most brilliant, dedicated, and brave colleagues. It is an honor to know we make a difference and we just may save some lives. It’s also an overwhelming mission. In an already stressful job, our families and friends routinely provide relief from the stress. We look forward to that respite. COVID-19 has taken that from us. We are under the most stress we have ever experienced, and we cannot see our families or friends for fear of making them sick. This is so trying. But we try to focus. We have a job to do, and we have each other. That helps me take a deep breath.

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