Portraits of Partnership

Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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Humans of Partnership:

Back to collection
“

I had an injury in at my previous job. It was due to the workstation not being appropriate for my height. I had talked about the issues I had with my workstation for years and unfortunately no attention was brought to it until an injury occurred....My hand actually locked up in the middle of work. When I came to this pharmacy, I wanted to make sure that no one else went through that experience. That’s why I become a workplace safety champion.

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Humans of Partnership:

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I was using a mobile X-ray machine in a patient’s room....I had the machine and the tube set up, then I positioned the patient—and when I moved, I forgot about where the tube was. I hit my head on it. It hurt quite a bit, but I wasn’t injured. I was too embarrassed to tell anyone. I didn’t say anything and sure enough another tech did the same thing....After my colleague was injured, I spoke out at my department meeting. Now we position the patient first, and we don’t move the tube until we are ready to take the picture.

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Humans of Partnership:

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Everything is a conversation for a unit-based team. Through the partnership, we’ve been able to make it a model. We constantly have to shore it up. There are people who come into the organization who don’t understand the UBT model. We have some places where UBTs are working really well. Labor needs to be more engaged and we need to continue to beat that drum on a department level. A UBT is only as successful as your willingness to participate. It can’t just be about management—it takes us all coming together.

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Humans of Partnership:

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We have a representative group here, eight people from labor and two managers. We had a conversation about this backlog. Now that our call volume is not as crazy as it was, we have to do a burn-down plan to get that inventory down. Our representative group went off and figured everything out. Having a UBT that works well makes my job so much easier. It’s a great thing—not just because they have a plan to work down the inventory, but because we’re responding to members who have some kind of question with their billing.

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Humans of Partnership:

Back to collection
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A friend of mine committed suicide a week and a half ago. We all thought things were OK, even though we knew they weren’t perfect. We had no idea things were as bad as they were. This wasn’t a Kaiser colleague or member but—at home, at work, you never know when what you say might make the crucial difference. Could I have asked more questions? It may not have changed the outcome, but at least I would have spoken up. 

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