Portraits of Partnership

Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

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How to Find the Tools on the LMP Website

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Humans of Partnership:

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Several years ago, many nurses in the region were facing layoff or redeployment due to a primary care redesign. We were forced to leave our work teams, facilities, patients and friends that many of us had worked with for years. It was tough. Devastating, really, for many of us. We had to get past that to move forward. We had to figure out our purpose and how to best take care of our patients and each other. I’m the UBT labor co-lead for Primary Care Virtual Support....The people I work with don’t just show up, we’re professionals and we’re engaged.

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Humans of Partnership:

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Before I was in a UBT, I couldn’t bring up concerns to the whole department in an environment where I felt I was heard, like (what happens now) in a huddle. I’m all about fairness. I hate for people who do the work to be shut down. We need to have a voice so that we can be heard and make things better for ourselves and our patients.

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Humans of Partnership:

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Before I worked at KP, I was an assistant manager at a company that didn’t have a union, UBTs or a partnership. The manager made all of the decisions. The manager wanted to let a person go, but couldn’t tell me a good reason why. I said, ‘We need to give her another chance if it’s not because of her job performance.’ I could have lost my job for speaking up, but it worked out fine for both of us. They put it in my hands to train her.

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Humans of Partnership:

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I loved taking care of patients when I was a hospice nurse, and I see my staff a little like my patients. I want them to be happy. If there’s a problem, we work through it together. For example, the nurses in Internal Medicine were being inundated with messages. They felt overwhelmed. We went through the in-basket together and decided to do what’s called ‘one-piece flow.’ That means you do today’s work today. Not every day is sunshine and rainbows but one of my nurses recently emailed me to say the new workflow is ‘invigorating.’ I’m doing a good job when the team is empowered.

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Humans of Partnership:

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I have a small team with only four nurses. We needed the department's medical assistants and licensed practical nurses to work with us. We needed them to make our whole team better. They’re not in the Coalition of Kaiser Permanente Unions, but they have a voice, and we’re still a team. We invited them to participate in the UBT and come up with our first project, which focused on wasted supplies. We saved $9,000. Their knowledge and engagement made this project a success

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