Help Video

How to Find UBT Basics on the LMP Website

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LMP Website Overview

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How to Find How-To Guides

This short animated video explains how to find and use our powerful how-to guides

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How to Find and Use Team-Tested Practices

Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how. 

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How to Use the Search Function on the LMP Website

Having trouble using the search function? Check out this short video to help you search like a pro!

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How to Find the Tools on the LMP Website

Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks. 

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Humans of Partnership: Bianca Ruff

portrait of Bianca Ruff

My first day at Kaiser Permanente was my 22nd birthday. One of the Emergency Department doctors I worked with told me, ‘As long as you do right by the patient, you can’t do wrong by the company.’ Over the years, I’ve had a lot of opportunity to reflect on what ‘doing right’ means to me. I think it all comes down to choices. When I was 16, my parents died, and I watched how differently my older brothers and I handled their deaths. I’ve come to realize, even if we weren’t doing it consciously, we were making choices with our grief. So now I try to make my choices conscious ones. Working in the Emergency Department, I frequently see people on the worst days of their lives. They’re dealing with pain, fear and grief. I can relate to that, so the first choice I make every day is my attitude. I choose to have a positive outlook. I choose to take that extra step. To be patient and empathize with people. That’s how I put my heart into my work, with my choices.

Bianca Ruff, Emergency Department clerk, SEIU-UHW (Northern California)