Learning Portal

Issue Resolution (classroom)

Course description

The goal of this course is to teach employees about issue resolution (IR)—a system for quickly resolving workplace issues by those directly involved with the issues. This course helps learners to understand best ways to manage conflict, the IR components, and the benefits to use this system as an alternative (not a replacement) for the grievance process.

Path to Performance



45 minutes

Who should attend

UBT Co-leads, stewards and management leaders who work with teams to resolve conflicts

Course requirements

Labor Management Partnership Orientation (LMPO)

Recommended Consensus Decision Making (CDM) and Interest-Based Problem Solving (IBPS)

Enrollment information

For classroom training, contact your regional training leaders for more information.
Was this helpful to you? YesNo