Search Results
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Want to feel more engaged, valued and inspired at work? Embrace the power of recognition!
This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.
How managers and employees can enrich their rounding conversations to build team engagement, achieve better patient outcomes, reduce workplace injuries and improve attendance.
Checklist for department managers and union stewards.
Need some inspiration for your team’s next project? This short video shows you how to find some great resources.
This short animated video explains how to find and use our powerful how-to guides
This handy video will help you find and use the UBT Basics section of the LMP website.
Safety can be a team sport! Encourage your teammates to hold safety conversations and identify hazards in your workplace. Working safely is a great reward.
Download the whole kit—a video, tools and a facilitator guide.
Download this zip folder of resources to encourage Coalition union members to use mail order pharmacy delivery.