LMP Focus Areas

Service

Tips for Improving Attendance

Three smiling health care workers, wearing interesting hats

Showing up helps your co-workers keep things operating smoothly for our patients and members. 

Being here for our patients and members

Unit-based teams encourage employees to make wise use of the National Agreement's sick-leave provisions, which help ensure that individuals have income in the event of a long-term illness or disability. Absences can also create hardship on other employees and affect member service and care. Here are some tips for improving attendance in your department: 

  1. Survey your unit or department to determine if there’s confusion about the use of sick time. If needed, find ways to educate staff on sick leave, tardiness and clocking in and out.
  2. Create an “attendance star” board to recognize staff members with great attendance.
  3. Encourage colleagues to schedule routine appointments during off-hours or in conjunction with lunch or breaks when possible.
  4. Track call-outs and use anonymous surveys to test for reasons why they are occurring.
  5. Use cause-and-effect tools such as fishbone diagrams to address unforeseen circumstances, morale, physical environment, workload or personal reasons.
  6. Engage staff with frequent conversations and be alert for — and respond to — indications of unhappiness or tension.
  7. Recruit an attendance champion to be on the lookout for opportunities to coach others on the importance of banking sick leave.
  8. Help employees track sick-leave usage by printing out and distributing the attendance calendar.
  9. Use the attendance scorecard to learn about the six essentials of good attendance and to see how your team rates. Then  develop small tests of change to address the weak spots identified by the scorecard.

Calendar/Schedule - ColorDownload the Tip Sheet

Want a colorful tip sheet with these ideas to hand out and post on bulletin boards? Download one here!

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