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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Tangela Ford-Brown, a patient care technician in Northern California and SEIU UHW member, with patient Macan Singh
Around the Regions (Summer 2013)
A look at performance improvement work in each region.
July 1, 2013
Some of the Capitol Hill Adult Medicine team: Johnyia King, lead nurse; Sos Miboijana, MD; Jaqueline Cox, receptionist; Nikki Davis, LPN; labor co-lead Louise Casa, a nurse practitioner; and former management co-lead Shirley Moreland, clinical operations manager. King, Davis and Casa are UFCW Local 400 members, and Cox is an OPEIU Local 2 member.
See how your team can speed things up.
March 15, 2013
Cara Boyce, a financial services coordinator and OPEIU Local 2 member
Closing a Financial Gap
A collaboration that put to stop to costly errors and fraud.
January 28, 2013
Cindy O'Brien, the team's labor co-lead; Cynthia Field, its management co-lead; and Angela Washington, a clinical assistant II and OPEIU Local 2.
Workflow Helps Patients Control Blood Pressure
How a Mid-Atlantic States team improved flow.
May 8, 2012
Angela Taylor, labor co-lead
Moving Potential New Members Beyond Red Tape
Regional departments work together on pending applications.
December 15, 2010