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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Carol Fiskio, revenue cycle director for Kaiser Permanente's Woodland Hills Medical Center, has used KP's tuition reimbursement benefit to help herself, her staff and the organization be more competitive.
Learn Long and Prosper
How tuition reimbursement helps workers, managers and KP.
April 17, 2019
Who will care for the caregiver? Using human-centered design concepts, patients, their family members, frontline workers and KP leaders are finding ways to ensure patients are safe at home and caregivers get the support they need.
Caring for the Caregivers
Easing the burden that falls to patients’ family, friends.
October 11, 2017
Communication, Commitment, Consensus
UBT co-leads bond thanks to partnership basics.
September 5, 2017
Jeffrey Ha, a pharmacy technician and member of UFCW Local 135, was one of several team members involved in helping his department reduce waste.
Pharmacy Saves Big With Value-Shopper Approach
How one team generated a $1.1 million win.
June 19, 2017
Silbia Espinoza, RN, (far right) strikes a pose with some of the 25 team members who hiked up to the Hollywood sign for healthy fun.
Nurses Help Others—and Themselves—Get and Stay Healthy
How two RNs care for their team.
April 21, 2017
Linda Hansen, RN, a public health nurse and UNAC/UHCP member, with patient Madeline Lanell Haxton
‘Problems Are Only Opportunities…’
Use these tools for creative problem solving.
March 14, 2017
At first, these frontline workers rolled their eyes at UBTs. But their experiences improving performance and teamwork changed their outlook.
From Skeptics to Believers
Eye-rolling at first, then a growing appreciation.
December 7, 2016
Sol Estrella, RN (right), of Irvine Medical Center, with visiting Tiger Team members Sam VanWagner, Ron Jackson and Quan Nguyen, DO (left to right).
Doctor Makes House Calls to Help Teams Avoid Injuries
Father’s trauma inspires effort to create safer workplace.
October 6, 2016
Manager Nee Tang cultivates the skills it takes to help workers feel comfortable speaking up.
How to Create a ‘Speak-Up’ Culture
<p>Four ways managers can encourage their employees to feel safe about speaking up.</p>
September 7, 2016
"ALL HERE FOR EACH OTHER": By working together, the pharmacy team built trust and dramatically decreased injuries. Shown here, left to right: Nachelle Walker, Clinical Pharmacy Services manager; Ramee Chambers, a Transitional Care manager; and Chakana Mayo, a pharmacy technician and UFCW Local 770 member who is also the team’s workplace safety champion.
Why We Speak Up
Pharmacy eliminates nearly all workplace injuries.
Chakana Mayo, a pharmacy technician and UFCW Local 770 member, is a workplace safety champion for her team.
On Speaking Up When You're Not the Boss
<p>Get advice from two union members who've done it.</p>
The Woodland Hills Intensive Care Unit has built a speak up culture with interdisciplinary rounds on patients. As a result, the team has high morale, low turnover—and its patients suffer fewer hospital-acquired infections.
The Three Cs to Success
Consistency, communication, collaboration bring better care.
April 13, 2016