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Direct report rounding helps managers and employees build trust, share ideas, express concerns and find deeper purpose in everyday work.
How managers and employees can enrich their rounding conversations to build team engagement, achieve better patient outcomes, reduce workplace injuries and improve attendance.
SEIU-UHW member Gabriel Montoya got his vaccine and spearheads efforts to get his fellow union members protected from COVID-19.
Labor-Doctor Huddles Boost Vaccine Uptake
Open communication, built on a foundation of trust.
May 6, 2021
Customizing care: Medical assistant Guadalupe Pantoja, a member of OPEIU Local 30, takes readings from patient Mary Hart at Kaiser Permanente Rancho San Diego, as part of her Southern California team’s efforts to tailor care for Latino patients with diabetes.
Decreasing Diabetes Disparities
Personalizing care improves outcomes for Latino patients.
March 22, 2021
Sharon Davis, RN, and Chris Osborn, PA-C, both members of UNAC/UHCP, prepare to screen patients and employees for signs of cold- and flu-like symptoms at South Bay Medical Center.
Partnership Sets Tone for Fighting COVID-19
How years of practice working in partnership pays off in a crisis.
April 7, 2020
Nursing Assistant Clinical Director Alainie Lounsbury, RN (standing), checks in with (left to right) Dan Alexandroni, Donielle Tresvant and Hong-le Ton-Nu, all RNs who are represented by UNAC/UHCP, one of the unions in the Alliance of Health Care Unions.
Rounding for Results: Creating a Free-to-Speak Culture
A simple tool makes peer rounding even more effective.
April 30, 2019
Carol Fiskio, revenue cycle director for Kaiser Permanente's Woodland Hills Medical Center, has used KP's tuition reimbursement benefit to help herself, her staff and the organization be more competitive.
Learn Long and Prosper
How tuition reimbursement helps workers, managers and KP.
April 17, 2019
Who will care for the caregiver? Using human-centered design concepts, patients, their family members, frontline workers and KP leaders are finding ways to ensure patients are safe at home and caregivers get the support they need.
Caring for the Caregivers
Easing the burden that falls to patients’ family, friends.
October 11, 2017
Communication, Commitment, Consensus
UBT co-leads bond thanks to partnership basics.
September 5, 2017
Jeffrey Ha, a pharmacy technician and member of UFCW Local 135, was one of several team members involved in helping his department reduce waste.
Pharmacy Saves Big With Value-Shopper Approach
How one team generated a $1.1 million win.
June 19, 2017
Silbia Espinoza, RN, (far right) strikes a pose with some of the 25 team members who hiked up to the Hollywood sign for healthy fun.
Nurses Help Others—and Themselves—Get and Stay Healthy
How two RNs care for their team.
April 21, 2017
Linda Hansen, RN, a public health nurse and UNAC/UHCP member, with patient Madeline Lanell Haxton
‘Problems Are Only Opportunities…’
Use these tools for creative problem solving.
March 14, 2017
At first, these frontline workers rolled their eyes at UBTs. But their experiences improving performance and teamwork changed their outlook.
From Skeptics to Believers
Eye-rolling at first, then a growing appreciation.
December 7, 2016
Sol Estrella, RN (right), of Irvine Medical Center, with visiting Tiger Team members Sam VanWagner, Ron Jackson and Quan Nguyen, DO (left to right).
Doctor Makes House Calls to Help Teams Avoid Injuries
Father’s trauma inspires effort to create safer workplace.
October 6, 2016