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Nursing Assistant Clinical Director Alainie Lounsbury, RN (standing), checks in with (left to right) Dan Alexandroni, Donielle Tresvant and Hong-le Ton-Nu, all RNs who are represented by UNAC/UHCP, one of the unions in the Alliance of Health Care Unions.

Rounding for Results: Creating a Free-to-Speak Culture

How managers can use their mobile device to identify, track and escalate issues surfaced during rounding conversations.

Illustration playing on "Wheel of Fortune" theme

At first, these frontline workers rolled their eyes at UBTs. But their experiences improving performance and teamwork changed their outlook.

From Skeptics to Believers

Eye-rolling at first, then a growing appreciation.

December 7, 2016

Deashimikia Williams, a member of OPEIU Local 2, is a customer service representative in Maryland.

Dancing the Stress Away

A high-stress department learns to chill.

May 18, 2016

Deashimikia Williams is a customer service representative, union co-lead and OPEIU Local 2 member at MSCC-Fulton.

'One and Done'—It's the Super UBT

A team crosses regional lines to better serve KP members.

March 24, 2015