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Mailing supplies directly to patients turned out to be efficient and popular.

Patients got their supplies faster and easier once this team improved its workflow.

At first, these frontline workers rolled their eyes at UBTs. But their experiences improving performance and teamwork changed their outlook.

From Skeptics to Believers

Eye-rolling at first, then a growing appreciation.

December 7, 2016

Deashimikia Williams, a member of OPEIU Local 2, is a customer service representative in Maryland.

Dancing the Stress Away

A high-stress department learns to chill.

May 18, 2016

Deashimikia Williams is a customer service representative, union co-lead and OPEIU Local 2 member at MSCC-Fulton.

'One and Done'—It's the Super UBT

A team crosses regional lines to better serve KP members.

March 24, 2015