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A growth mindset can help employees develop their careers, says Michael Brown, vice president of Human Resources in the Georgia Region.
Explore Workforce Development Week resources to jump-start your career. View recorded sessions.
At first, these frontline workers rolled their eyes at UBTs. But their experiences improving performance and teamwork changed their outlook.
From Skeptics to Believers
Eye-rolling at first, then a growing appreciation.
December 7, 2016
Deashimikia Williams, a member of OPEIU Local 2, is a customer service representative in Maryland.
Dancing the Stress Away
A high-stress department learns to chill.
May 18, 2016
Deashimikia Williams is a customer service representative, union co-lead and OPEIU Local 2 member at MSCC-Fulton.
'One and Done'—It's the Super UBT
A team crosses regional lines to better serve KP members.
March 24, 2015